Contact us

At Kwiff, we understand the importance of providing our customers with excellent support to ensure a smooth experience on our platform. Our dedicated team is here to assist you with any questions or concerns you may have.

Contact Us Options

We offer various ways for you to get in touch with us:

• Live Chat: For immediate assistance, please click the "Live Chat" icon located at the bottom right corner of your screen. Our support agents are available from 10am to 6pm (UK time) and respond promptly.
• Email Support: If you prefer email communication or have a more in-depth query, you can send an email to our dedicated support team. Please note that we aim to reply within 24 hours.

Help Centre

Before reaching out to us, please check our comprehensive Help Centre for frequently asked questions and answers. You can access it by clicking the "Help" button at the top navigation bar.

FAQs

We have a range of FAQs available on various topics, including account management, payments, and gaming rules. You can find these in our Help Centre or by searching within this page using the search function.

Verification Support

If you need assistance with verification processes or account recovery, please contact us via email. We'll guide you through the necessary steps to resolve your issue as soon as possible.

Technical Issues and Troubleshooting

For technical issues or concerns related to gameplay or our platform's functionality, please try the following troubleshooting steps before contacting us:

1. Clear browser cache
2. Ensure compatibility with latest software updates

If these steps don't help, feel free to contact our support team via live chat or email.

Responsible Gaming Assistance

We care about your well-being and provide resources to help you manage your gaming habits responsibly. If you're concerned about your spending or have a friend/family member who may be affected by problem gaming, please refer them. We also have dedicated support for responsible gambling on our platform.

Account-Security Assistance

To keep your account secure, we recommend:

• Regularly updating your password
• Using two-factor authentication (2FA)
• Monitoring your account activity

If you notice any suspicious activity or require assistance with securing your account, please contact us immediately via email or live chat.

Communication Expectations

We strive to respond promptly to all support inquiries. However, response times may vary depending on the complexity of the issue and our team's workload. We appreciate your patience and understanding in these matters.

Please note that we offer multilingual support for English and French languages.

When choosing how to contact us, please consider the following:

• For quick assistance or minor queries, live chat is a great option.
• Email communication is suitable for more detailed or technical issues.
• If you prefer email but need help with account recovery, verification, or responsible gaming concerns, our dedicated support team will be happy to assist.

General Support Workflow

To ensure a smooth and efficient experience:

1. Check the Help Centre for FAQs.
2. Use live chat or email for initial inquiries or technical issues.
3. Contact our dedicated support team for more in-depth concerns or verification assistance.

Preferred Contact Methods

Feel free to contact us using your preferred method: live chat, email, phone (please note that we do not have a public phone number), or ticket system. Please be aware of our operating hours and potential wait times before initiating contact.